FAQ

Yes. Enjoy FREE SHIPPING on qualifying orders of $300 or more. Eligible shipping promotions and requirements are displayed during checkout. Promotional terms may change, so please review the current offer before completing your purchase.

Our U.S.-based customer support team is available to assist with orders, shipping, product specifications, documentation, COA availability, wholesale inquiries, and other customer-service questions. EliteGen Labs currently advertises support by phone, email, and online contact.

Phone: (951) 529-6102
Email: hello@elitegenlabs.com
Online: Use the Contact Us form on the EliteGen Labs website.

Our customer support team can assist with research-product information and documentation but cannot provide medical advice, dosing instructions, treatment guidance, or recommendations for human or veterinary use.

Storage requirements can vary depending on the specific research material, formulation, and product format.

Customers should always follow the product-specific storage information provided on the label, product documentation, COA, or accompanying materials. Where applicable, research materials should be protected from excessive heat, moisture, unnecessary light exposure, and repeated temperature fluctuations.

If you are uncertain about the storage requirements for a specific EliteGen Labs research product, contact our support team before placing the material into laboratory storage.

Yes. EliteGen Labs offers wholesale opportunities for qualifying research orders and larger-quantity purchases.

Researchers, laboratories, organizations, and qualifying businesses interested in larger quantities can contact our team for information regarding current wholesale availability, quantities, and pricing.

Contact us with the products and approximate quantities you’re interested in, and our team will provide additional information.

All EliteGen Labs products are intended strictly for laboratory research, analytical, and development purposes only. They are not intended for human or veterinary consumption, medical use, diagnosis, treatment, cure, or prevention of any disease or condition.

By purchasing from EliteGen Labs, customers acknowledge that products will be used only for lawful research purposes and handled in accordance with applicable laws, institutional requirements, and laboratory safety procedures.

EliteGen Labs provides batch-specific laboratory documentation and Certificates of Analysis (COAs) where available to help research customers evaluate product identity, purity, and lot information.

When available, COA and laboratory documentation may be provided with the corresponding product information or requested from our customer support team. When reviewing a COA, always confirm that the product and lot/batch number match the material received. EliteGen Labs also emphasizes lot-specific analytical documentation rather than relying solely on general purity claims.

EliteGen Labs works with U.S.-based production and manufacturing operations focused on research materials. According to EliteGen Labs’ current manufacturing information, its U.S. facility utilizes advanced peptide-production methods including solid-phase peptide synthesis (SPPS), post-synthesis cleavage, purification, and laboratory verification, with manufacturing procedures described as cGMP-aligned.

EliteGen Labs products are supplied exclusively for research, analytical, and development purposes. EliteGen Labs is not a 503A compounding pharmacy and is not registered as a 503B outsourcing facility.

EliteGen Labs is committed to fast domestic order fulfillment and same-day shipping for eligible orders.

Same-day fulfillment may depend on the time an order is placed, inventory availability, successful payment authorization, order review, business days, weekends, and carrier holidays. Orders requiring additional address, payment, or order verification may require additional processing time.